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serious inconvenience to the parties, save, if this proves impossible, or
disproportionate;
3.5 In order to exercise its rights, and provided that the term indicated in 3.1 is
not exceeded, the Buyer must report in writing to Solzaima, S.A., the lack of
conformity of the Product within a maximum period of:
3.5.1 60 (sixty) days after the date on which it has detected it in the
case of domestic use of the product;
3.5.2 Thirty (30) days from the date of its detection, in the case of
professional use of the Product.
3.6 In the pellet range equipments, the commissioning service is required to
activate the waranty. It must be registered up to 3 months after the date of invoice,
or, 100 hours of work of the product (whichever occurs first);
3.7 During the Warranty period referred to in paragraph 3.1 (and for this to
remain valid), repairs to the Product must be performed exclusively by the Official
Technical Services of the Brand. All services provided under this Guarantee will be
performed Monday through Friday within the working time and calendar legally
established in each region.
3.8 All requests for assistance must be submitted to the Solzaima, S.A. Customer
support service, by means of a proper form present on the Website
www.solzaima.co.uk, or, e-mail: support.cliente@solzaima.pt. At the time of the
technical assistance to the Product, the Buyer must present, as proof of the Product
Warranty, the purchase invoice of the same or another document demonstrating its
acquisition. In any case, the document proving the acquisition of the Product must
contain the identification of the Product (as mentioned in point 2 above) and its
date of acquisition. Alternatively, and in order to validate the Product Warranty, the
PSR - document certifying the commissioning of the machine (when applicable)).
3.9 The Product will have to be installed by a qualified professional for the
purpose, in accordance with the regulations in force in each geographical area, for
the installation of these Products and complying with all the regulations in force,
especially regarding chimneys, as well as other applicable regulations for aspects
such as water supply, electricity and / or other related to the equipment or sector
