MasterCard Excessive Chargeback Programme
Chargeback-Monitored Merchant Reporting Requirements
Each calender month, a separate CMM report must be submitted to Mastercard in
case the merchant qualified as a CMM for the previous calender month. The report
must be submitted no later than 40 days from the end of the calender month.
Mastercard will assess the acquirer a reporting fee of USD 50 for each CMM report
submitted. The CMM reporting must continue until the merchant is no longer
identified as a CMM for two consecutive months.
Excessive Chargeback Merchant Reporting Requirement
Within 30 days of the end of the second trigger month, and on a monthly basis
thereafter, the acquirer must submit a separate ECM report for each of its ECMs
until that ECM's CTR is below 150 basis point for two consecutive months.
Mastercard will assess a reporting fee of USD 100 for each ECM report submitted.
A report must be sent monthly until the merchant is no longer identified as an
ECM for two consecutive months. If the merchant is identified as CMM during
those months, then the CMM reporting requirements will apply.
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