21
The customer has the right to withdraw from the contract
within 14 days of receiving the product, without giving any
reason. Returned goods must be of full value and must not
bear any signs of use. If the returned goods are not in
perfect condition, the Customer shall bear the financial
consequences related to the reduction of the value of the
goods if they have been used in an inappropriate manner
and bear traces of use going beyond a basic functionality
check.
The Customer shall inform the shop of the withdrawal from
the contract by filling in the return form at:
https://ecom.freshdesk.com/support/tickets/new.
Once the withdrawal form is registered, the Customer will
receive a confirmation of its notification to the e-mail address
indicated, together with a pdf attachment containing a
summary. In order to comply with the withdrawal period, it is
sufficient for the Customer to send information concerning
the exercise of his/her right of withdrawal before the expiry of
the withdrawal period.
Product return
General Information
