U.S. Robotics Corporation Two (2) Year Limited Warranty
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3.2 Customer must provide Product Model Number, Product Serial
Number and dated Proof of Purchase (copy of original purchase receipt
from U.S. ROBOTICS or its authorised reseller) to obtain warranty
service authorisation.
3.3 For information on how to contact U.S. ROBOTICS Technical Sup-
port or an authorised U.S. ROBOTICS Service Centre, please see the
U.S. ROBOTICS corporate Web site at: www.usr.com
3.4 CUSTOMER should have the following information / items readily
available when contacting U.S. ROBOTICS Technical Support:
Product Model Number
Product Serial Number
Dated Proof of Purchase
CUSTOMER contact name & telephone number
CUSTOMER Computer Operating System version
U.S. ROBOTICS Installation CD-ROM
U.S. ROBOTICS Installation Guide
4.0 WARRANTY REPLACEMENT:
4.1 In the event U.S. ROBOTICS Technical Support or its authorised
U.S. ROBOTICS Service Centre determines the product or part has a
malfunction or failure attributable directly to faulty workmanship and/
or materials; and the product is within the TWO (2) YEAR warranty
term; and the CUSTOMER will include a copy of the dated Proof of
Purchase (original purchase receipt from U.S. ROBOTICS or its author-
ised reseller) with the product or part with the returned product or part,
then U.S. ROBOTICS will issue CUSTOMER a Return Material
Authorisation (RMA) and instructions for the return of the product to
the authorised U.S. ROBOTICS Drop Zone.
4.2 Any product or part returned to U.S. ROBOTICS without an RMA
issued by U.S. ROBOTICS or its authorised U.S. ROBOTICS Service
Centre will be returned.
