5
Manufacturer’s terms of warranty
1. Case of warranty
The manufacturer grants a warranty for malfunctions in the ap-
pliance which are based on material or production faults. In ad-
dition to this, the statutory warranty claims against the seller
remain valid.
A claim under warranty shall not pertain:
- For parts subject to wear and in cases of natural wear and
tear,
- as a result of not original carver parts being used in the
appliance,
- as a consequence of failure to respect the manufacturers
instructions for installation and use,
- as a consequence of improper handling,
- as a consequence of improper transport packing,
2. Scope of warranty
The warranty is valid for malfunctions as stated under item 1,
which occur within 24 months after conclusion of the pur-
chase agreement between the seller and the final consumer.
The manufacturers will make good such defects by subse-
quent fulfilment, i.e. at their discretion either by repair or re-
placement. In the event of manufacturers providing service un-
der warranty, the term of the warranty shall not recommence
anew with regard to the repaired or replaced parts; rather, the
old warranty period shall continue to run. More extensive
claims, in particular claims for compensatory damages by pur-
chasers or third parties, shall be excluded. This does not affect
the rules of the product liability law.
The manufacturer shall bear the cost of employing the Truma
customer service for the removal of a malfunction under war-
ranty - in particular transportation costs, travelling expenses,
job and material costs, as long as the service is carried out by
an authorised Truma-Dealer.
Additional costs based on complicated removal and installation
conditions of the appliance (e.g. removal of furniture or parts
of the vehicle body) do not come under warranty.
Rollers carry 24 months warranty against manufacturing de-
fects. Rollers are, like the tyres on your caravan a consumable
item and the grit will eventually wear down. Also, the grit can
be damaged by sharp stones becoming embedded in your
caravan tyre: take care to remove sharp stones from your tyres
prior to using your Mover.
3. Raising the case of warranty
In the event of faults, in principle the Truma Service Centre is
to be notified: Truma Gerätetechnik GmbH & Co. KG,
Wernher-von-Braun-Straße 12, D-85640 Putzbrunn.
Abroad, respective service partners are available (refer to ad-
dress list). Complaints must be specified. In addition, the cor-
rectly completed warranty certificate must be presented or the
Serial number of the appliance and the date of purchase speci-
fied.
In order for the manufacturers to be able to determine whether
an incident subject to warranty has occurred, the end user
must, at his own risk, bring the device to the manufacturers or
send it to them.
In instances of the device being sent to the works, dispatch is
to be effected by freight transport. In cases under warranty, the
works shall bear the transport costs or the costs of delivery
and return. If the damage is deemed not to be a warranty case,
the manufacturer shall notify the customer and shall specify re-
pair costs which shall not be borne by the manufacturer; in this
case, the customer shall also bear the shipping costs.
