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VAIO hardware repair services
If you want more information on how this service is provided, go to the VAIO Support web
site (http://support.vaio.sony.eu/). While the majority of issues are resolved via the Internet
or over the phone, sometimes resolving the problem might require intervention or repair.
We would like to draw your attention to the following important remarks before we pick up
your VAIO:
❑ Since you are responsible for backing up your data, it is essential that you back up all
your files from your hard disk as Sony cannot guarantee the integrity of programs or
data on your computer during the repair process.
❑ Do not include any accessories in the shipment of the main unit unless advised
otherwise.
❑ A flat fee will be charged for out-of-warranty repairs if you choose not to go ahead with
the repair.
❑ An address, telephone number and contact person reachable during office hours are
compulsory to allow our delivery courier and back-office team to operate successfully.
