A31003-P3010-U106-16-7619, 03/2014
myAgent, User Guide 91
Index
contact 58
Contact Center
use of DECT phones 87
contact details for caller 19
add 21
D
data protection 66
dialable call number format 89
directory 58
search 59
sort 60
Display Conventions 7
E
e-mail
accept 24
complete 25
flag for follow-up 25
reply to 24
save as e-mail 53
send by e-mail 53
e-mail history 37
of current sender, display 26
e-mail history of sender
display from caller list 39
e-mail processing 22
external directory 58
external offline directory (LDAP) 58
F
fax
accept 24
complete 24
flag for follow-up 25
reply to 24
save 52
send by e-mail 53
fax history 37
of current sender, display 25
fax history of sender
display from caller list 39
fax processing 22
first steps 16
function key 76
functions for agents 17
G
Grade of Service 41
display 42
H
hotkey 76
activate or deactivate 83
configure 83
reset 84
I
information on caller 19
add 21
delete 57
edit 21
instant message 61
instant messaging 61
send instant message 61
internal directory 58
K
key on numeric keypad 76
L
LDAP directory 58
list of agent assignments 44, 46
list of Contact Center calls 18
M
monitor calls 51
myAgent 8
installing 12
starting 12
uninstalling 14
N
notes on using myAgent and UC Suite clients
simultaneously 86
O
override 50, 54
P
presence status 71
changing the status of a subscriber 72, 73
Q
queue 17
agent 16, 17
assign agent 46
change position of a call 51, 54
customize display 80
logout 17
