WARRANTY
Dear Customer,
Thank you for choosing one of our products. Our products undergo a thorough final inspection during
production.
Should one of our devices still give you a reason to complain or you have questions about one of our
devices, please call our free customer support.
On this device we give 24 months warranty from the date of purchase.
Outside the warranty, we offer you a paid repair after quotation. Please contact our customer support
before submitting.
Please understand that the warranty can only be considered for the devices that we receive within the
warranty period.
The warranty applies to material and production defects. In the course of the complaint your device will be
repaired or exchanged. Excluded from the warranty are damages caused by improper use, by the use of
third-party accessories, fall, dust, water damage and wear and tear (such as scratches, optical wear)
caused by the customer or external influences arise.
To claim the guarantee, send the device with complete accessories, a copy of the invoice and the error
description to the address below. Please do not forget to include your complete address, a telephone
number / e-mail address for any queries.
The shipping to us takes place at own expense. Non-free packages can not be accepted and will be
returned to the sender.
Please pack the device safe for transport. For transport damage incurred on the way to us, the company
UltraMedia assumes no liability. Upon receipt of your submission, we will process your device as soon as
possible and send it back to you.
The return shipping takes over the company UltraMedia.
Please contact our customer support before shipping your device as many problems can be solved by
phone.
UltraMedia GmbH & Co. Handels KG service@ultramedia.de
Friedrich-Penseler-Str. 28 Tel.: +49 / (0) 4131/9239-20
D-21337 Lüneburg Mo.-Do.: 08:00-17:00
http://www.ultramedia.de Fr.: 08:00-14:30
