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Limited Warranty (ONLY FOR U.S.A.)
Customer Services Directory (ONLY FOR U.S.A.)
For Product Information, Operating Assistance, Literature Request, Dealer
Locations, and all Customer Service inquiries please contact:
1-800-211-PANA (7262), Monday–Friday 9 am–9 pm;
Saturday–Sunday 9 am–7 pm, EST.
Web Site: http://www.panasonic.com
You can purchase parts, accessories or locate your
nearest servicenter by visiting our Web Site.
1-800-332-5368 (Customer Orders Only)
Panasonic Services Company 20421 84th Avenue South, Kent, WA 98032
(6 am to 5 pm Monday–Friday; 6 am to 10:30 am Saturday; PST)
(Visa, MasterCard, Discover Card, American Express, Check)
Service in Puerto Rico
Matsushita Electric of Puerto Rico, Inc. Panasonic Sales Company/Factory Servicenter:
Ave. 65 de Infanteria, Km. 9.5, San Gabriel Industrial Park, Carolina, Puerto Rico 00985
Phone (787) 750-4300 Fax (787) 768-2910
Accessory Purchases:
Panasonic Consumer Electronics Company,
Division of Matsushita Electric Corporation
of America
One Panasonic Way Secaucus, New Jersey
07094
Panasonic Sales Company, Division of
Matsushita Electric of Puerto Rico, Inc.
Ave. 65 de Infantería, Km. 9.5
San Gabriel Industrial Park, Carolina, Puerto
Rico 00985
Panasonic DVD Player/Recorder
Limited Warranty
Limited Warranty Coverage
If your product does not work properly because of a de-
fect in materials or workmanship, Panasonic Consumer
Electronics Company or Panasonic Sales Company (col-
lectively referred to as “the warrantor”) will, for the length
of the period indicated on the chart below, which starts
with the date of original purchase (“warranty period”), at
its option either (a) repair your product with new or refur-
bished parts, or (b) replace it with a new or a refurbished
product. The decision to repair or replace will be made by
the warrantor.
Limited Warranty Limits And Exclusions
This warranty ONLY COVERS failures due to defects in
materials or workmanship, and DOES NOT COVER nor-
mal wear and tear or cosmetic damage. The warranty
ALSO DOES NOT COVER damages which occurred in
shipment, or failures which are caused by products not
supplied by the warrantor, or failures which result from
accidents, misuse, abuse, neglect, mishandling, misap-
plication, alteration, faulty installation, set-up adjust-
ments, misadjustment of consumer controls, improper
maintenance, power line surge, lightning damage, modi-
fication, or commercial use (such as in a hotel, office,
restaurant, or other business), rental use of the product,
service by anyone other than a Factory Servicenter or
other Authorized Servicer, or damage that is attributable
to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT
AS LISTED UNDER “LIMITED WARRANTY
COVERAGE”. THE WARRANTOR IS NOT LIABLE
FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES
RESULTING FROM THE USE OF THIS PRODUCT, OR
ARISING OUT OF ANY BREACH OF THIS WARRAN-
TY. (As examples, this excludes damages for lost time,
travel to and from the servicer, loss of media or images,
data or other recorded content. The items listed are not
exclusive, but are for illustration only.) ALL EXPRESS
AND IMPLIED WARRANTIES, INCLUDING THE WAR-
RANTY OF MERCHANTABILITY, ARE LIMITED TO
THE PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of
incidental or consequential damages, or limitations on
how long an implied warranty lasts, so the exclusions
may not apply to you.
This warranty gives you specific legal rights and you may
also have other rights which vary from state to state. If a
problem with this product develops during or after the
warranty period, you may contact your dealer or
Servicenter. If the problem is not handled to your satis-
faction, then write to the warrantor’s Consumer Affairs
Department at the addresses listed for the warrantor.
PARTS AND SERVICE WHICH ARE NOT COVERED
BY THIS LIMITED WARRANTY ARE YOUR RESPON-
SIBILITY.
Product or
Part Name
DVD Player
DVD Recorder
Rechargeable
Batteries,
DVD-RAM Disc
(in exchange for
defective item)
Parts
One (1) Year
One (1) Year
Ten (10) Days
Labor
Ninety (90) Days
One (1) Year
Not Applicable
During the “Labor” warranty period there will be no
charge for labor. During the “Parts” warranty period,
there will be no charge for parts. You must carry-in or
mail-in your product during the warranty period. If non-
rechargeable batteries are included, they are not warran-
ted. This warranty only applies to products purchased
and serviced in the United States or Puerto Rico. This
warranty is extended only to the original purchaser of a
new product which was not sold “as is”. A purchase
receipt or other proof of the original purchase date is
required for warranty service.
Carry-In or Mail-In Service
For Carry-In or Mail-In Service in the United States call
1-800-211-PANA (7262) or visit Panasonic Web Site:
http://www.panasonic.com
For assistance in Puerto Rico call Panasonic Sales
Company (787)-750-4300 or fax (787)-768-2910.
Product Service
1. Damage requiring service—The unit should be serviced by qualified service personnel if:
1. (a) The AC power supply cord or AC adaptor has been damaged; or
1. (b) Objects or liquids have gotten into the unit; or
1. (c) The unit has been exposed to rain; or
1. (d) The unit does not operate normally or exhibits a marked change in performance; or
1. (e) The unit has been dropped or the cabinet damaged.
2. Servicing—Do not attempt to service the unit beyond that described in these operating instruc-
tions. Refer all other servicing to authorized servicing personnel.
3. Replacement parts—When parts need replacing ensure the servicer uses parts specified by the
manufacturer or parts that have the same characteristics as the original parts. Unauthorized
substitutes may result in fire, electric shock, or other hazards.
4. Safety check—After repairs or service, ask the servicer to perform safety checks to confirm that
the unit is in proper working condition.
For product information or assistance with product operation:
In the U.S.A., contact the Panasonic Customer Call Center at 1-800-211-7262, or
e-mail consumerproducts@panasonic.com, or web site (http://www.panasonic.com).
In Canada, contact Panasonic Canada Inc. Customer Care Centre at 1-800-561-5505,
web site (www.panasonic.ca), or an authorized Servicentre closest to you.
Product information
