PENTAGRAM Cerberus P6360 / P6361 / P6362 / P6363 / P6369
Problems with the Web Interface
I cannot access the web Interface:
1. Make sure you are using the correct IP address of the router. Check the IP address of the
router;
2. Your computer’s and the router’s IP addresses must be on the same subnet for LAN access;
3. If you changed the router’s LAN IP address, then enter the new one as the URL;
4. Remove any filters in LAN or WAN that block web service.
Problems with the Login Username and Password
I forgot my login username and/or password:
1. The default username is “admin”. The default password is “pentagram”. The Password and
Username fields are case-sensitive. Make sure that you enter the correct password and
username using the proper casing;
2. If you ever forget the password to log in, you may need to restore the factory default
settings. Use the RESET button: While router is powered on, press and hold the Reset
button for about 7 seconds. Release the reset button and wait for the router to reboot.
Problems with LAN Interface
I cannot access the router from the LAN or ping any computer on the LAN:
1. Check the Ethernet LEDs on the front panel. A LAN LED should be on for a port that has a
PC connected. If it is off, check the cables between your router and the PC. Make sure you
have uninstalled any software firewall for troubleshooting;
2. Make sure that the IP address and the subnet mask is consistent between the router and
the workstation.
Problems with the Internet Access
I cannot access the Internet:
1. Make sure the router is turned on and connected to the network;
2. If the WAN LED is off, refer to Section WAN LED of this troubleshooting;
3. Verify your WAN settings;
4. Make sure you entered the correct user name and password;
5. For wireless stations, check that both the router and wireless station(s) are using the same
SSID, channel and encryption keys (if encryption is activated).
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