Fault Cause Solution
No hot water or steam Blocked steam/hot water jet/
Spumatore (g.1/L)
£ Dismantle and thoroughly
clean steam/hot water jet/
Spumatore (g.3)
System may be calcied £ Please run a high dosage of
descaler (see chapter 4.3)
Not enough milk froth or
liquid froth
Unsuitable milk £ Use cold milk
Blocked steam/hot water jet /
Spumatore
£ Dismantle and thoroughly
clean steam/hot water jet/
Spumatore (g.3)
Coffee only drips System may be calcied £ Please run a high dosage of
descaler (see chapter 4.3)
Coffee is too nely ground £ Set the grinder on a coarser
setting
Coffee powder too ne £ Change to coarser coffee
powder
No “crema” on the coffee Unsuitable coffee beans £ Change coffee beans
Beans may be too old £ Change to fresh beans
Grinding coarseness not
adjusted to beans
£ Optimize grinding
coarseness
Strong noise from coffee
grinder
Foreign matter in grinder,
e.g. small stones
£ Call service hotline, ground
coffee can still be made
6. Problem solving
In the event of a fault or a system report which you cannot correct yourself, please contact our email
(info@nivona.com) or Service-Hotline: 0049 911-25266390
If the system detects any errors, the display will show an error report
t ashing bars or
t lighted bars.
Attention: Please make a note of the ashing or lit up bars. Switch the appliance off and pull the mains
plug. Then call the service hotline 0049-911-25266390 or email (info@nivona.com) us with name
type, serial number (see type label, g.1/S) and error number. Our service team will take care of the
next steps.
7. Replacement parts/Accessories
Fresh water lter NIRF 700:
New fresh water lters are available from well-stocked local dealers.
Cleaning tabs NIRT 701:
New cleaning tabs are available from well-stocked local dealers.
Descaling agent NIRK 703:
New descaling agents are available from well-stocked local dealers.
Special milk residue cleaner NICC 705:
Special milk residue cleaner is available from well-stocked local dealers.
MilkCooler NICT 500:
This top-quality stainless steel milk cooler keeps milk „fridge cold“ for a long time and delivers the
best frothing results.
MilkContainer NIMC 900:
MilkContainer is made from transparent synthetic material to show the lling level at a glance.
8. Customer service, guarantee, environmental protection
Customer service
Nivona products are manufactured to the highest quality standards. Should any question arise with
regards to your appliance, please do not hesitate to write to us. Only with your active support will we
be able to improve our products and further develop them, so that they will fully satisfy your demand.
In the event that you need to ship your faulty appliance directly to us, please make sure that no
residual water remains in the system:
£ Switch the appliance off.
£ Press the on/off switch (g. 1/J) and the steam/rinsing button (g. 1/E) simultaneously for at
least 3 seconds.
£ Remove the water tank (g. 4).
£ Place a sufciently large bowl (minimum contents 0.5 l) under the steam/hot water jet /
Spumatore.
£ Turn the steam/hot water control (g. 1/C) clockwise all the way.
The appliance is now steaming off. All 5 red bars are ashing in the display.
£ When symbol S12
shows, turn the steam/hot water control (g.1/C) anti-clockwise.
The appliance will then switch off.
£ Remove drip tray with used coffee container (g. 1/O and 1/P) and empty both.
£ Reinsert drip tray and used coffee container.
Your appliance is now ready for shipment.
Tip: Please make sure that you pack the appliance very carefully before shipping, ideally in the original
packaging. The manufacturer will assume no liabilities for damage in transit.
Guarantee and customer service terms and conditions
Please nd detailed information about guarantee and customer service terms and conditions in the
accompanying document.
Please dispose of lters with domestic waste.
Disposal of your old appliance and packaging
Please keep the original packaging. It will serve as protection should you need to ship the appliance
in the event of a customer service issue.
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6. Problem solving 7. Replacement parts/Accessories / 8. Customer service, guarantee
