11
Troubleshooting
•No power or not heating up.
•Overheating or not getting
hot enough.
•Not steaming or poor steam.
•Dripping from the holes in
the soleplate.
•Tripping Electrics.
Problem Solution
•The descale indicator stays
ON.
1. Check the fuse and the fuse rating (should be 13amp).
2. Try a different appliance in the socket as it may be the socket that is
at fault.
3.Check that the auto shut off has not operated.
4. Ensure the iron is switched on by pressing the On/Off power button.
1. Adjust the temperature dial to ensure the setting matches that
recommended on the garment or refer to the “temperature guide”
section.
2. Allow the iron to reach temperature and stabilise for 1-2 minutes if
it has just been plugged in, or has just been woken up from auto
shut off.
1. Check that there is enough water in the tank.
2. If the iron’s auto shut off feature has activated, wake up the iron and
allow it to reach temperature before using steam.
1. The steam level should be set lower if the temperature is set lower
(refer to the “temperature guide” section) to prevent it from dripping.
2. If the iron’s auto shut off feature has activated, wake up the iron and
allow it to reach temperature before using steam.
1. Try using a different socket.
2. Ensure there are no other appliances being used on the same set of
sockets as the iron.
1. The descale indicator will extinguish only after the boiler has been
thoroughly cleaned properly.
2. Ensure the boiler is completely empty before replacing the boiler
screw.
•The product occasionally
produces a pumping sound
during steam ironing.
1. This is normal and is caused by water being pumped through the
steam pump. The pump is controlled by the unit automatically to
keep the boiler up to pressure.
•Continuously steaming. 1. The steam boost may be activated. Press the steam trigger on the
iron once to deactivate.
