can be selected in Control Panel, by selecting Folder options, view Tab. The safest way for users
to enable the service is to run the ‘Set up a home or small office network’ wizard from Control
Panel, Network Connections.
You have a firewall set on your PC which is stopping you accessing shared files.
Windows 2000 doesn’t come with a real firewall so unless you have installed one this should not
be a problem.
You have a third party firewall in your network, which is preventing file sharing.
If you have a third party firewall (Like Norton, or Zone Alarm) that will have its own control panel
and you will need to consult the manual for your firewall.
If your PC is connected to a managed network with a server, the PC being searched for needs to
be in the server workgroup.
4. You can see the PC you want to play music from, but cannot find any folders on the
PC:
The folder which has your music in it is not shared. You will need to locate the file you want to
share, right click on the folder, and select ‘Properties’, Then tick share this file.
The folder is not in an accessible place, i.e. it is in, My music, My documents or on the Desktop.
You will need to move the folder to the root directory.
You have entered the wrong user name or password for the PC account you are trying to access.
Check and re-enter the user name and password, note the password is case sensitive.
You have a firewall running which is preventing the Internet radio from seeing the shared folder.
As a quick check, you can disable firewalls like Norton to see if this overcomes the problem, if this
resolves the issue then you can either leave the firewall off, or allow file sharing through the
firewall.
Note: If you firewall is required to provide security for your system, it should not be left off.
Note: Although you can share a CD drive, you cannot stream music directly from the drive.
5. Whenever I enter my media folder , the Internet radio rescans the content of the
folder:
Although the folder with your music in it is shared , it is ‘write protected’, so the Internet Radio
cannot save a list of the folder’s content back onto the PC, as it needs to rescan each time.
Tick the box that allows the Folder to be modified across the network.
6. Although I can see my music files in the folder, I cannot play them and the Internet
Radio says they are ‘Protected’:
When you copied the music files to the hard drive you had ‘Personal Rights management’ turned
on, this protects the files from being played by a third party device like the Internet Radio. You will
need to copy the music files again, but with the protection turned off.
You are trying to play iTune files which have been purchased from the iTunes online store, these
are protected and can only be played on an iPod. Locally created or ‘ripped’ files for iPods can be
played as they do not carry the extra layer of Media Protection.
7. I can access the PC with my Media, but when I change to the Use Account, I cannot
see the folder , although it is shared when I check my PC:
The Alternative account on the machine may be Private. If when the account was created the
‘Make this account Private’ option was selected, the contents of this account cannot be seen over
the network. You will need to move the music to an accessible account.
8. I can’t share a folder , as the option is not highlighted:
The share folder option will not be available until you have turned simple file sharing on. Run the
wizard.
Scan Error:
When the Internet radio is scanning the content of the folders on a PC, the windows file sharing
application may time out. This is most likely to occur if both the PC with the media content and
the Internet Radio are connected wirelessly.
- 16 -
