+ The device does not power on.
-
Check available power in the battery. Charge the device and turn the power on.
-
Reset the device by pressing the [Power] keys for more than 20 seconds.
+ There is an error on the computer when charging battery.
- Check if the product is properly connected to the computer.
+
There is an error on the computer when connecting the cord from the device.
- Check if the product is properly connected to the computer.
+ The capacity changes after formatting.
- There can be slight changes in capacity according to the OS of
the computer you are using.
+ The screen is not normal.
- Check for foreign substances on the screen.
+ The device is not connected to my computer.
- Please connect the device to the USB port located on the backside of
the computer. Sometimes, power voltage of USB ports may be different.
+ I cannot open book files.
- Please check if the device supports the file format.
+ The screen responds too slowly and it takes too much time for the
after-image to disappear.
- The screen of Story HD by its nature is slower than any other
comparable devices; especially
when it changes menu screens, it flickers and takes more time than usual.
- The EPD by its nature may leave after-images on the screen.
- If the EPD is exposed to low or high temperature, the device may
leave more after-images and respond even slower (range of
temperature for normal EPD operation: 32°F-104°F).
-
If the EPD is exposed to direct sunlight, the screen may leave horizontal
lines. (The screen will go back to normal if you go to shaded area.)
Common Problems!
Troubleshooting
Other Information
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