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Troubleshooting
Fault: Solution:
Power supply does not work Fully insert the power plug into the AC socket
Remote control does not work Replace the batteries with new ones
Please aim at the unit’s remote control sensor correctly
No image on the TV screen Check the system connections, according to the
illustration
Set the TV in video mode
Check the video settings
Playback is unavailable Place a disc in the tray of the unit
Check that the label side is faced up
Media may not be compatible with the device
No sound from speakers Connect the audio wires correctly
Operate the amplifier referring to the
illustration/instructions
Discontinuous sound or The disc is not clean, or the disc is scratched, please
clean distorted pictures clean the disc.
Service and support
Lenco offers service and warranty in accordance to European law, which means that
in case of repair (both during and after the warranty period), you should contact your
local dealer. Please note: It is not possible to send repairs to Lenco directly.
Lenco helpdesk:
Germany 0699-
5307177
The Netherlands 0900-BELLENCO (0900-23553626)
Belgium 026-200115
France 0170480005
The helpdesk is accessible from Monday till Friday from 9 AM till 6 PM.
In case your device needs repair our helpdesk will redirect you to your local dealer.
Important note: If the unit is opened by a non-official service center the warranty expires
