Product does not pick up paper or misfeeds ...................................................................................................... 55
The product does not pick up paper ................................................................................................. 55
The product picks up multiple sheets of paper ................................................................................ 55
Clear jams ............................................................................................................................................................ 56
Jam locations .................................................................................................................................... 56
Experiencing frequent or recurring paper jams? .............................................................................. 57
Clear jams in the toner-cartridge area ............................................................................................. 58
Clear jams in the output bin .............................................................................................................. 60
Clear jams in the duplexer (dw models only) ................................................................................... 62
Improve print quality ........................................................................................................................................... 63
Print from a different software program ......................................................................................... 63
Check the paper-type setting for the print job ................................................................................. 63
Check the paper type setting (Windows) ....................................................................... 63
Check the paper type setting (OS X) ............................................................................... 63
Check the toner-cartridge status ...................................................................................................... 64
Print a cleaning page ......................................................................................................................... 64
Visually inspect the toner cartridge for damage .............................................................................. 65
Check paper and the printing environment ...................................................................................... 65
Step one: Use paper that meets HP specifications ........................................................ 65
Step two: Check the environment .................................................................................. 65
Check other print job settings ........................................................................................................... 66
Check the EconoMode settings ....................................................................................... 66
Try a different print driver ................................................................................................................ 67
Solve wired network problems ........................................................................................................................... 68
Poor physical connection .................................................................................................................. 68
The computer is using the incorrect IP address for the product ...................................................... 68
The computer is unable to communicate with the product ............................................................. 68
The product is using incorrect link and duplex settings for the network ........................................ 69
New software programs might be causing compatibility problems ................................................ 69
The computer or workstation might be set up incorrectly .............................................................. 69
The product is disabled, or other network settings are incorrect ................................................... 69
Solve wireless network problems ....................................................................................................................... 70
Wireless connectivity checklist ......................................................................................................... 70
The product does not print after the wireless configuration completes ......................................... 71
The product does not print, and the computer has a third-party firewall installed ....................... 71
The wireless connection does not work after moving the wireless router or product ................... 71
Cannot connect more computers to the wireless product ............................................................... 71
The wireless product loses communication when connected to a VPN .......................................... 71
The network does not appear in the wireless networks list ............................................................ 71
The wireless network is not functioning .......................................................................................... 72
Perform a wireless network diagnostic test .................................................................................... 72
ENWW v
