Order supplies .................................................................................................................................................... 98
Printer does not pick up paper or misfeeds ....................................................................................................................... 99
Introduction ........................................................................................................................................................ 99
The product does not pick up paper ............................................................................................................... 99
The product picks up multiple sheets of paper ............................................................................................ 99
The document feeder jams, skews, or picks up multiple sheets of paper ............................................... 99
Clear paper jams .................................................................................................................................................................. 101
Introduction ...................................................................................................................................................... 101
Paper jam locations ........................................................................................................................................ 101
Experiencing frequent or recurring paper jams? ....................................................................................... 102
Clear paper jams in the document feeder ................................................................................................... 103
Clear paper jams in the single-sheet slot (Tray 1) ..................................................................................... 106
Clear paper jams in Tray 2 ............................................................................................................................. 108
Clear paper jams in the rear door and the fuser area ............................................................................... 110
Clear paper jams in the duplexer (duplex models only) ............................................................................ 112
Clear paper jams in the output bin ............................................................................................................... 114
Improve print quality ........................................................................................................................................................... 116
Introduction ...................................................................................................................................................... 116
Update the printer rmware .......................................................................................................................... 117
Print from a dierent software program .................................................................................................... 117
Check the paper-type setting for the print job ........................................................................................... 117
Check the paper type setting on the printer .......................................................................... 117
Check the paper type setting (Windows) ................................................................................ 117
Check the paper type setting (OS X) ........................................................................................ 117
Check toner-cartridge status ........................................................................................................................ 118
Print a cleaning page ...................................................................................................................................... 118
Visually inspect the toner cartridge or cartridges ...................................................................................... 119
Check paper and the printing environment ................................................................................................ 119
Step one: Use paper that meets HP specications ............................................................... 119
Step two: Check the environment ............................................................................................ 119
Step three: Set the individual tray alignment ........................................................................ 120
Try a dierent print driver .............................................................................................................................. 120
Check the EconoMode settings ..................................................................................................................... 121
Adjust Print Density ........................................................................................................................................ 121
Calibrate the printer to align the colors ....................................................................................................... 122
Adjust color settings (Windows) ................................................................................................................... 122
Print and interpret the print quality page ................................................................................................... 122
Resolving print quality problems ...................................................................................................................................... 124
Introduction ...................................................................................................................................................... 124
Troubleshoot print quality problems ........................................................................................................... 124
Improve copy and scan image quality .............................................................................................................................. 132
ENWW vii
