OPERATION
SA5
47
TROUBLE SHOOTING - continued
LED on Magnetic Contact Detector illuminating
when door or window is opened
1. Low battery - replace batteries.
Voice-Dialler Not Responding to Alarm
1. Telephone line not connected or faulty - check
phone line with another phone
2. Dial Method incorrectly programmed
3. Incorrect phone numbers programmed
4. Phone numbers disabled in dialling sequence
5. Alarm messages not recorded.
Answer-Phone not responding or recording
messages
1. Telephone line not connected or faulty - check
phone line with another phone.
2. Dial Method incorrectly programmed.
3. Answer-Phone disabled
4. No space in message store, 6 messages already
recorded.
Cannot record Voice-Memo message at
Control Panel
1. No space in message store, 6 messages already
recorded.
Control Unit Not Contacting Remote Manager
Service on Alarm
1. Telephone line not connected or faulty - check
phone line with another phone.
2. Dial Method incorrectly programmed.
3. Incorrect phone number for Remote Security
Manager Service programmed.
4. Incorrect system ID number for Remote Security
Manager Service programmed.
5. Remote Security Manager Service not commissioned
or signed up.
Remote Phone Access and Control facility not
functioning
1. Telephone line not connected or faulty - check
phone line with another phone
2. Remote Access disabled.
3. Incorrect User Access Code entered.
Latch Key Not Responding when system
Disarmed
1. Telephone line not connected or faulty - check
phone line with another phone
2. Dial Method incorrectly programmed
3. Latch-Key disabled
4. Latch Key set to Selected-Users and not enabled for
User that is Disarming the system.
5. No Latch-Key phone numbers programmed.
Symptom
/
Recommendation Symptom
/
Recommendation
HELPLINE
If you have a problem with your alarm,
please call the helpline on:
01268 563273
(Lines open 9.00am to 5.00pm, Monday to Friday)
