You can also access 911 Assist by
pressing:
Message
Settings
Phone
911 Assist
Or you can also select:
Help
911 Assist
To make sure that 911 Assist works
properly:
•SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
•The 911 Assist feature must be set on
prior to the incident.
•You must pair and connect a
Bluetooth-enabled and compatible
phone to SYNC.
•A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
•A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
•The vehicle must have battery power
and be located in the United States,
Canada or in a territory in which 911 is
the emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate
the fuel pump shut-off (which would
trigger 911 Assist); however, SYNC tries to
contact emergency services if 911 Assist
triggers. If a connected phone sustains
damage or loses connection to SYNC,
SYNC searches for, and tries to connect
to, any available previously paired phone
and tries to make the call to 911.
Before making the call:
•SYNC provides a short window of time
(approximately 10 seconds) to cancel
the call. If you fail to cancel the call,
SYNC attempts to dial 911.
•SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
911 Assist May Not Work If:
•Your cellular phone or 911 Assist
hardware sustains damage in a crash.
•The vehicle's battery or the SYNC
system has no power.
•The phones(s) previously paired or
connected to the system are thrown
from the vehicle.
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Explorer (TUB) Canada/United States of America, enUSA, Edition date: 03/2015, Third Printing
MyFord Touch™ (If Equipped)
