10 Troubleshooting
10.1 Code indication on the display
If a code appears on your display, rst switch the Groove
2.0 system o at the battery. Wait for a moment, then
switch it back on. If the error is still there, take the follow-
ing table as a guide.
CODE CAUSE ERROR RECTIFICATION
PO You are in a part of the menu that
is only relevant to the bike manu-
facturer.
Hold the button down for three seconds.
06 The low-voltage protection has
triggered.
Recharge the battery.
Chapter 6.1 „Charging the
battery“Charging the battery”. Contact your specialist cycle
shop if the code continues to appear.
07 The high-voltage protection has
triggered.
Contact your specialist cycle shop.
08 The Hall sensor is defective. Contact your specialist cycle shop.
09 The motor winding is defective. Contact your specialist cycle shop.
21 The speed sensor is defective. Always remove the battery before you start work
on the Pedelec (e.g. assembly, servicing etc.).
1. Check that the motor connector is properly plugged in.
2. Check the contacts for dirt and oxidation. Remove both
of these with a dry cloth.
3. Carelly bend any contacts that are out of position
back into place.
Contact your specialist cycle shop if you need help, or if
the error continues to appear..
23 The bike lighting is defective. Check that all the lighting cables are correctly seated, not
crushed, broken or short-circuited.
Contact your specialist cycle shop if you need help, or if
the error continues to appear.
30 Faulty communication between
the motor, display and battery.
Always remove the battery before you start work
on the Pedelec (e.g. assembly, servicing etc.).
Check all the plugged connections for dirt and
oxidation. Remove both of these with a dry cloth.
Contact your specialist cycle shop if you need help, or if
the error continues to appear.
All the segments can
be seen, the stylised
battery ashes.
The battery is over-charged. Contact your specialist cycle shop.
No segments can be
seen, the stylised
battery ashes.
The battery is empty. Recharge the battery.
