14.3. Warranty
Fastnet Radio AG guarantees that the materials and the
manufacturing of all products are delivered, according to the
specifications, in a faultless condition.
The guarantee period on parts and labour is 24 months after the
date of purchase. Parts, subject to wear and tear, such as lamps,
fuses batteries, bearings etc. are not covered with this guarantee.
Guarantee servicing will be carried out by authorized service
dealers or the national agency for Fastnet Radio AG products.
Products returned, which were purchased by Fastnet Radio, will be
repaired free of charge or replaced. Freight or custom's charges or
other extra charges are the responsibility of the customer. In no
way must the costs of guarantee repairs exceed the original
purchasing price.
Service-deployment – The request for servicing must be given in
writing to Fastnet-Radio AG in Hamburg. Fastnet-Radio will then
arrange the deployment of servicing. Servicing on board can be
carried out by the nearest authorized service-partner. The labour
costs for the repair or rather the replacement of defective modules
or parts will be carried out without charge as long as a guarantee
is valid. Overtime, waiting time travel and board costs, insurance ,
custom's or other extra costs are the responsibility of the customer.
Additional costs connected with the survey or replacement of
components e.g. costs of docking slipping, divers and preventative
measures are not covered by this Fastnet-Radio guarantee.
Validity: These guarantee regulations are only valid under
presentation of a guarantee certificate or the receipt with serial
number.
Additionally the installation and the operation must be in line with
the user manual.
