Phone from loading the images. Try to delete them and save the image with another name.
7. Sometimes the screen turns black and the device does not respond.
It is always better to reboot the device through one of the options available within the system, but if that is
not possible, push simultaneously power button and Vol + button.
8. The built-in memory of the Energy Phone Pro Qi has 32GB, but the available memory is lower. Why?
The Android™ operating system and the preinstalled applications need approximately 4.4GB to work.
Therefore, the available memory for additional data is less than 32GB.
9. I updated the firmware but I no longer have any multimedia files nor wallpapers. How can I retrieve the
contents that came preinstalled?
Before any system update, we recommend making a backup of everything you want to keep. In
www.energysistem.com (http://www.energysistem.com), you will find not only all the content that came
preinstalled in your Energy Phone, but many more multimedia files and additional wallpapers.
10. What must I do to install an application?
First, make sure that the file has the Android™ application extension (.APK). Android™ will ask you to
activate the application installation from "Unknown sources", this option is disabled for safety. To authorize
the installation of applications, you only have to follow the instructions on the screen the first time you try to
install an application: Settings / Security / Unknown sources (activate).
11. How long does the battery last?
It depends largely on the use, such as the screen brightness, use of headphones or speaker, if the Wi-Fi
connection is enabled or disabled and the use of GSM and 3G networks. The Energy Phone Pro Qi battery
lasts up to 360 hours on standby and 18 hours talking.
WarrantyWarranty
Energy Sistem Soyntec SA is liable for any lack of conformity which exists at the time the goods were purchased
during a period of 36 months. Batteries are excluded from the 36-month warranty, having a warranty
period of 12 months.
This warranty covers any defects in workmanship or materials. This warranty does not cover any failure of the
product due to accidents, misuse or alteration made by an unauthorized person.
The special 36-months warranty is valid for the European Union. For other countries, please refer to your specific
legislation or your local distributor.
Warranty ProcedureWarranty Procedure
Visit the Support section at http://http://www.energysistem.com/en/support
(http://www.energysistem.com/en/support) and select your product to view the FAQ (Frequently Asked
Questions), user manuals, drivers and updates available, as the possibility to submit a query to the Technical
Service or consult the warranty.
1. You can check the availability of the user manual in your language at
http://www.energysistem.com/en/guide/39995 (http://www.energysistem.com/en/guide/39995)
2. Alternatively, you may prefer to contact the distributor from which you purchased the product, presenting the
purchase receipt or invoice.
