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Chapter 11 : Troubleshooting
This chapter consists of two parts, “Common Issues and Solutions” and “Frequently
Asked Questions”. If you come across any problem, please look it up to see if it
answers your questions or dispels your doubts.
11.1. Common Issues and Solutions
Q: My computer is in the same LAN with the IP Cam, however, no IP Cam or Cam ID
was found and listed in the auto search folder.
A: There are many possible causes for this problem as followings.
1. IP Cam problem
1.1. Make sure the IP Cam is alive by checking the power LED (red one). It
should be on steadily.
1.2. Make sure the network connection of the IP Cam is configured correctly
and workable.
2. CamView problem
2.1. If you start the CamView before your computer gets the IP address, then
it will be unavailable. Please restart CamView after your network connection is
available.
Q: I can not view the IP Cam’s video. My computer is in different LAN with the IP Cam.
A: Normally, in the middle of the video information bar will display the brief reason for
failing to play the video. Please refer to Chapter 6.6. - Video information bar for detail.
In some special cases, if the firewall is on, the video stream might be blocked by the
firewall.
Q: The IP Cam status indicator shows green icon, but I can not view the video or
change the settings.
A: As mentioned in Chapter 6.6. - Video information bar, the green icon only denotes
that the IP Cam is online and responding, not guarantees that the video session can be
established one hundred percent. The reason is due to the firewall or the strict access
rules of the router.
Q: The video quality is not that good when I view it remotely via the Internet.
