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the Software is properly installed on approved hardware and operated as contemplated
in its documentation. Verizon Online further passes on to Customer the warranty of the
Licensor that, during the Software Warranty Period, the magnetic media on which the
Licensor delivers the Software will be free of physical defects. The Licensor’s sole
obligation shall be to replace the non-conforming Software (or defective media) with
software that substantially conforms to the Licensor’s functional specifications for the
Software or to refund the purchase price for the Software at Verizon Online’s sole
discretion. The replacement Software is provided only to the original Customer and is
subject to the terms and conditions of the license granted by the Licensor for the
Software. Software will be warranted for the Software Warranty Period set forth above
from the date the replacement Software is returned to Customer. If a material
non-conformance is incapable of correction, or if Verizon Online determines in its sole
discretion that it is not practical to replace the non-conforming Software, the price paid
by the Customer for the non-conforming Software will be refunded by Verizon Online;
provided that the non-conforming Software (and all copies thereof) is returned to Verizon
Online. The license granted respecting any Software for which a refund is given
automatically terminates. Non-Applicability of Warranty: The Limited Warranty provided
hereunder for hardware and software Product will not be applied to and does not cover
any Product not purchased directly through and from Verizon Online. Submitting a
Claim: Customer may return the Product to Verizon Online based on its return policy. In
case the return policy period has expired and Product is within the Warranty Period,
Customer shall submit a claim to Verizon Online as outlined below, provided that only
Customer may submit a claim:
• Customer must submit with the Product as part of the claim a written description of the
hardware defect or Software non-conformance in sufficient detail to allow Verizon Online
to confirm the same.
• Customer must obtain a Return Authorization (“RA”) number from Verizon Online and,
if requested, provide written proof of purchase of Product (such as a copy of the dated
purchase invoice of the Product) before the warranty service is provided.
