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1. The appliance does not work and the displays are off.
• Is there a power failure?
• Is the plug properly inserted in the socket?
• Is the double-pole switch on?
• Are the electric circuit safety devices installed in the house fully functional?
• Is the power cable damaged?
2. The temperature inside the compartments is not cold enough.
• Do the doors close properly?
• Is the appliance installed near a heat source?
• Is the temperature correctly set?
• Is the air circulation through the ventilation grills at the bottom of the appliance obstructed?
3. There is water on the bottom of the refrigerator compartment
• Is the defrost water drain blocked?
(refer to “Maintenance and cleaning”).
4. The inside light does not work.
• Open door alarm activated (light off and displays always on).
- Check that the door of the refrigerator compartment closes correctly to deactivate such alarm (when
the door is correctly closed the displays on the control panel should go off). Once the door is open
again, check that the lamp is working. Should the display not go off when the door is correctly closed,
contact the Customer Care Centre.
• First check point 1, then:
- Disconnect the appliance from the power supply. To access the lamp refer to the instructions and
diagram on the attached product sheet.
- Check the lamp and, if necessary, replace it with a new one (available only from the Customer Care
Centre).
5. The red light on the control panel remains on and/or the acoustic alarm is activated.
The light and alarm are activated for the following reasons:
1. Temperature alarm (red light (10) flashing and acoustic signal activated)
- Large amounts of fresh food have recently been placed in the freezer.
- The freezer door does not close properly (see the section “Using the freezer compartment”).
2 “Power failure” alarm (red light (14) flashing, acoustic signal activated and freezer display flashing).
- The appliance has undergone a power failure (refer to the section “Using the freezer compartment”).
3. “Faulty freezer sensor” alarm (red led (10) flashing, acoustic signal activated and the letter C shown on
the freezer display)
- The freezer compartment temperature sensor is faulty, but the appliance continues to work with an
emergency procedure. Call the Customer Care Centre.
4. “Faulty refrigerator sensor” alarm (red led (10) flashing, acoustic signal activated and the letter C or E
is shown on the freezer display)
- A refrigerator compartment temperature sensor is faulty, but the appliance continues to work with an
emergency procedure. Call the Customer Care Centre.
5. “Antibacterial filter” alarm (red light (15) flashing, acoustic signal activated) (refer to “Maintenance and
cleaning” of the appliance).
Note:
• If the front edge of the appliance is hot at the door seal edge, this is not a fault and prevents
the formation of condensation.
• If the temperature cannot be adjusted, make sure the control panel lock is not activated.
TROUBLESHOOTING GUIDE
(continuation)
