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If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or visit www.bt.com/producthelp
In the unlikely event of a defect occurring, the helpdesk will issue a Fault Reference Authorisation
(FRA) number and instructions for replacement or repair. Please note you will need the FRA number
before returning the product. This does not affect your statutory rights.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended, the repair must meet the approval
requirements for connection to the telephone network. We suggest that you call our recommended
repair agents Discount Communications Ltd on 0800 980 8999.
Returning your phone
If the Helpline is unable to remedy your problem they will issue a Fault Reference Authorisation
number and ask you to return the product to your original place of purchase. Where possible,
pack the product in its original packaging. Please remember to include all parts, including the line
cords, power supply units and the original batteries.
Additional/Replacement items
For a full range of replacement items for the BT Freelance XB2500 range please call
0800 218 2182*.
For your records
Date of purchase:
Place of purchase:
For guarantee purposes, proof of purchase is required, so please keep your receipt.
Enter your system PIN here:
[ / / / ]
Enter your security PIN code here:
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