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Page 23 WARRANTY INFORMATION
IDEAL BOILERS LIMITED - UNVENTED DIRECT MAINS PRESSURE HOT WATER CYLINDERS –
WARRANTY TERMS AND CONDITIONS
Ideal Boilers Limited provides a 2 years parts and labour warranty on the cylinder
solution provided, the inner cylinder skin (stainless-steel vessel) is further covered for
on a replacement basis beyond this period to 25 years from the date of purchase in
domestic properties, subject to adherence with the following terms and conditions of
warranty:
1. The unit has been installed and commissioned in accordance with our installation
and service instructions and all relevant codes of practice and regulations in force at
the time of installation.
2. All necessary inlet controls and safety valves have been tted correctly.
3. The unit has only been used for the storage of potable water supplied from the
public mains. The water quality shall be in accordance with European Council
Directive 98/83 EC, or revised version at the date of installation, and is not fed with
water from a private supply. Particular:
Chloride content: Max. 200 mg/l
Sulphate content: Max. 200 mg/l
Combination chloride/sulphate: Max. 300 mg/l (in total).
4. If the newly tted water heater is not in regular use, then it must be ushed through
with fresh water for at least 15 minutes. Open at least one hot water taps once per
week, during a period of at least four weeks.
5. The cylinder is registered within 30 days of installation, this can be done by calling
Ideal Boilers Limited on 01482 498660.
6. The unit has been regularly maintained as detailed in the installation and service
instructions.
7. If the cylinder suers a mechanical breakdown, a call must be raised with Ideal
Boilers Limited Customer Services on 01482 498660. Our normal working hours
(excluding bank holidays) are 8am – 6pm Monday to Friday, 8am – 4pm Saturday,
8am – 12 noon Sunday.
8. The guarantee for the stainless-steel vessel is for twenty-ve years against material
defect or manufacturing faults, if the original unit is returned to us AND PROVIDED
THAT:
a. It has not been modied, other than by Ideal Boilers Limited.
b. It has not been subjected to wrong or improper use or left uncared for.
c. It has only been used for the storage of potable water supplied from the
public mains, max 200mg/litre chloride.
d. It has not been subjected to frost damage.
e. The Benchmark service record is completed after each annual service.
f. The unit has been serviced annually.
9. In the event of the inner stainless-steel vessel cylinder failing within the warranty
period, a full diagnosis into the cause of the failure is required and usually is only
possible in a laboratory test environment, where the product can be fully assessed
and tested. We will require the return of the cylinder which develops a leak for
inspection. Proving our expert examination conrms a manufacturing fault or
defect, this will be resolved under the cylinders warranty accordingly.
10. If the stainless-steel vessel proves to be defective either in materials or
workmanship, we reserve the right to either repair or supply replacements or the
closest possible substitute in the case of any obsolete product and will collect and
deliver to any address in England, Scotland and Wales (excluding all islands). Our
normal working hours (excluding bank holidays) are 8am – 6pm Monday to Friday,
8am – 4pm Saturday, 8am – 12 noon Sunday.
Please note:
a. Engineers will only attend to cylinders where it is considered by the engineer that
the installation does not pose a risk to their health, safety and wellbeing.
b. A permanently xed access ladder must service installations in lofts or attics.
Adequate lighting and permanently xed ooring must also be available.
c. Compartment installations must provide minimum working clearances as detailed
in the installation and service instructions. Ideal Boilers Limited will not accept
responsibility for the removal of xtures or ttings to gain access for repairs.
11. The guarantee does not apply:
a. If the cylinder is removed from its place of
installation without our prior consent.
b. To any defect, damage or breakdown
caused by inadequate servicing of the
cylinder or by deliberate action, accident,
misuse or third-party interference including
modication or an attempted repair,
which does not fully comply with industry
standards.
c. To any defect, damage or breakdown
caused by the design, installation and
maintenance of the central heating system.
d. To de-scaling or other work required as a
result of hard water scale deposits or from
damage caused by aggressive water or
sludge resulting from corrosion.
e. If the claim/contact procedure set out in
this agreement is not adhered to.
f. To any other costs or expenses caused by
or arising as a result of the breakdown of an
Ideal Boilers Limited cylinder.
g. To any defect resulting from the incorrect
installation of the cylinder.
h. To any costs incurred during delays in
xing reported faults.
12. We reserve the right to charge a call-out fee
where:
a. A fault cannot be found.
b. The breakdown or fault has been caused
by an event, which is excluded from the
guarantee, as set out in this agreement.
c. Failure to cancel an agreed appointment
prior to our engineers visit.
d. The cylinder is outside the period
of guarantee, or the conditions of the
guarantee have not been met.
13. If we t replacement parts or replace a
cylinder it will not extend the period of the
warranty. All replaced parts or cylinders
will become the property of Ideal Boilers
Limited.
14. The warranty applies only where an Ideal
Boilers Limited cylinder has been installed
in a domestic dwelling in mainland United
Kingdom, Northern Ireland and I.O.W. to
provide hot water.
15. Evidence of purchase and date of supply,
along with a copy of the completed annual
service record and commissioning checklist
should be submitted with any claim.
Our warranty is oered in addition to the rights
provided to a consumer by law. Details of these
rights can be obtained from a Trading Standards
Authority or a Citizen Advice Bureaux. Guarantor
– Ideal Boilers Limited, P.O. Box 103, National
Avenue, Hull, HU5 4JN.
23

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