Reference: Troubleshooting
PROBLEMS WITH REMOTE CONTROLS
Problem Possible cause Solution
Remote control not working DVD not selected Select DVD using the remote’s CD/DVD toggle switch
Batteries not installed, incorrectly installed,
or flat
Check battery compartment and reinstall batteries if necessary
Obstruction between IR lens and remote
control
Remove any obstruction
Player does not respond consistently to
the remote control
The player is not configured to use the
correct remote type
Change the ‘Remote Type’ item on the ‘Operation’ page of the Set-up menu
to the correct type
Player does not respond to a learning
remote control
The remote control has not been
programmed correctly
Reprogram the remote control. If programming from the supplied (ARCAM)
remote control, ensure that the ARCAM remote control is configured to
DVD and not to CD (see above)
What are the discrete on/off codes for
use with my learning remote?
The system code for the DVD player is 25 (hex. 0x19). The on/off codes are:
On = 123 (hex. 0x7b)
Off = 124 (hex. 0x7c)
A complete list of codes can be found on our website at www.arcam.co.uk
PROBLEMS WITH VIDEO OUTPUT
Problem Possible cause Solution
No picture! Incorrect input selected on the TV Select the appropriate video input on the TV (consult your TV handbook)
Bad video connection from DV27 to TV Check connections at both ends and, if necessary, try an alternative cable
The player has been put into standby (the
power LED is red)
Press the green button on the remote control to bring the player out of
standby
Progressive scan output from the DVD
player is being used, but the television (or
another device in the signal path) cannot
handle progressive scan input
Use the interlaced video connections instead of those for progressive scan
‘Black bars’ are shown at the top and
bottom of the screen
This can occur when a ‘Wide screen’ film is viewed on a 4:3 format television.
Even with a 16:9 format television, ‘black bars’ may still be visible. This is because the DVD being viewed, although ‘Wide
screen’, is not in 16:9 format. Many films are in 1:2.35 format, which will not completely fill a 16:9 screen.
Picture is coloured strangely ‘HQ video’ is set incorrectly in ‘Setup’
menu
Enter the ‘Setup’ menu and check the ‘HQ video’ setting (see page 7)
Component or RGB video leads are
crossed
Check wiring between the DV27 and the TV monitor
‘TV system’ is set incorrectly in ‘Setup’
menu
Enter the ‘Setup’ menu and check the ‘TV system’ setting (see page 7)
Picture is ‘jerky’ or shimmers This occurs when NTSC discs (such
as those from the USA) are played in
a machine where the output is set to
PAL (such as those sold in Europe), or
vice-versa
If your television can handle both NTSC- and PAL-format video, then enter
the ‘Setup’ menu and change the ‘TV system’ setting (on the ‘Video’ page) to
‘Auto’.
The picture freezes for a moment
approximately half way through a film
This is caused by the player changing
layers on a two-layer disc
There is no fault.
Further information about disc layer changes can often be found on the rear
cover of the disc packaging.
The picture freezes for a moment at
random points in a film
The disc is dirty or damaged A damaged or dirty disc may cause audio and/or video drop-outs to occur
(and may be accompanied by increased drive noise). Clean or replace the disc.
