Unable to make outgoing calls
• Make sure you have dialled a valid number and pressed the key
• For international calls, make sure you have entered the country and area codes
• Make sure your mobile phone is connected to a network, and that the network is
not overloaded or unavailable
• Check your subscription with your operator (credit, SIM card valid, etc.)
• Make sure you have not barred outgoing calls (see page 56)
Unable to receive incoming calls
• Make sure your mobile phone is switched on and connected to a network (check
for overloaded or unavailable network)
• Check your subscription with your operator (credit, SIM card valid, etc.)
• Make sure you have not forwarded incoming calls (see page 55)
• Make sure that you have not barred certain calls
The caller’s name does not appear when a call is received
• Check that you have subscribed to this service with your operator
• Your caller has concealed his/her number
The sound quality of the calls is not optimal
• You can adjust the volume during a call by means of the key
• Check the radio reception icon
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My mobile phone turns off by itself
• Check that your keypad is locked when you are not using your mobile phone
• Check the battery charge level
My mobile phone does not charge properly
• Make sure that your battery is not completely discharged; the battery charge
indicator can take several minutes and may be accompanied by a quiet hissing
sound.
• Make sure charging is carried out under normal conditions (0°C +40°C)
• Make sure your battery is inserted. It must be inserted bef
ore plugging in the
charger
• Make sure you are using an Alcatel battery and charger
• When abroad, check that the electrical current is compatible
My mobile phone does not connect to a network
• Tr y connecting in another location
• Verify the network coverage with your operator
• Check with your operator that your SIM card is valid
• Tr y selecting the available network(s) manually (see page 54)
• Tr y connecting at a later time if the network is overloaded
SIM card error
• Make sure the SIM card was correctly inserted (see page 14)
• Verify with your operator that your SIM card is 3V compatible; the old 5V SIM
cards cannot be used
• Make sure the chip on your SIM card is not damaged or scratched
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