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printed limited warranty or the mandatory warranty provided by your country or
jurisdiction.
In no event shall TCL Communication Ltd. or any of its affiliates be liable for indirect,
incidental or consequential damages of any nature whatsoever, including but not
limited to commercial or financial loss or damage, loss of data or loss of image to the
full extent those damages can be disclaimed by law.
Some countries/states do not allow the exclusion or limitation of indirect, incidental
or consequential damages, or limitation of the duration of implied warranties, so the
preceding limitations or exclusions may not apply to you.
14
Troubleshooting
Before contacting the service center, here are some instructions to help you
troubleshoot your device:
• To have optimal operation, fully charge the battery.
• To improve the device’s performance, remove unnecessary files or apps on your
device.
• To update your system software, use the System Updates command in your device’s
settings.
• To set your device to factory default, use the Backup & Reset in the device’s
settings, All your device data will be lost permanently. It is strongly advised to fully
back up your device before resetting.
My device can't be switched on
• When the device can't be switched on, charge for at least 20 minutes to ensure the
minimum battery power needed. Then switch it on again.
My device has not responded for several minutes
• If your device doesn’t respond, turn off your device by pressing and holding the
Power key until it turns off and then restart it again.
• If your device has a removable battery, remove the battery and reinsert it, then
restart the device.
My device turns off by itself
• When your device turns off by itself, make sure that the Power key is not
accidentally pressed.
• Check the battery charge level.
• Check your device’s settings for turning off the device at a certain time.
• If it still doesn't work, Factory reset the device via the Backup & reset in the device’s
Settings. Make sure you have backed up your data.
My device can't charge properly
• Make sure that you are using the proper charger that comes with the device.
• If your device has a removable battery, make sure that your battery is inserted
properly and the battery terminal makes a good contact with the device. It must be
inserted before plugging in the charger.
• Make sure that your battery is not completely discharged; if the battery power
has been discharged for a long time, it may take around 20 minutes to display the
battery charging indicator on the screen.
