PROBLEM POSSIBLE CAUSES SOLUTIONS
• Water comes out of • The boiler has been overfilled. • Do not fill the boiler to the brim.
the holes in
the soleplate. • Your thermostat is out of adjustment: the • Contact an Approved Service Centre.
temperature is always too low.
• You are using the steam control button (A) • Wait for the iron indicator light (C) to go off before you press the steam control button
before the iron is hot enough. (A).
• Reduce the steam output setting when ironing at a low temperature
(control dial (J) on the control panel).
• Water has condensed in the pipes because • Press the steam control button (A) away from your ironing board
you are using steam for the first time until the iron produces steam.
or you have not used it for some time.
• White matter is • Your boiler is expelling scale as it has not • Rinse out the boiler after every 10 uses.
coming out of the steam
been rinsed out regularly. If your water is hard, increase the frequency.
holes in the soleplate.
• Brown matter is • You are using descaling chemicals or additives • Never add any product to the water in the boiler
coming out of the steam
in the ironing water.. (see our recommendations regarding the water to be used).
holes in the soleplate • Your linen is not rinsed sufficiently or you have • Ensure linen is rinsed thoroughly to remove any soap deposits or chemicals
and staining the ironing ironed a new garment before washing it. on new garments which have been sucked up by the iron.
• The soleplate is dirty • You are using too high a temperature. • Refer to our advice on temperature settings.
or brown and may • You are using starch. • Always spray starch on the opposite side of the fabric to the one that you are
stain the ironing. ironing.
• There is little or no • The boiler is empty. • Fill up the boiler
steam. • The boiler is not ready yet • After starting the appliance, wait until the steam indicator light (M) goes off
(after 8 min.).
• The steam output is set at minimum. • Increase the steam output (control dial (J) on the control panel).
• Steam comes out from • Check that there is no water spill around the cap. • Wipe off any excess water.
around the boiler cap • The cap is not properly screwed on. • Tighten the cap.
(F) • The cap washer is damaged. • Change the cap washer (sachet in the pack).
• Steam comes out from • The appliance is defective. • Stop using the generator and contact an Approved Service Centre.
under the appliance.
12 - IS THERE A PROBLEM WITH YOUR STEAM GENERATOR?
If you have any product problems or queries, please contact our Customer Relations Team first for expert help and advice:
HELPLINE :
0845 602 1454 - UK
(01) 4751947 - Ireland
or consult our website - www.moulinex.co.uk
